Handle Those Awkward Client Conversations Without Freezing, Overthinking, or Losing Sleep

A client asks for "one more thing" after the project's done. 

Someone files a chargeback instead of following your refund process. A client questions your late fees mid-project. You freeze. 

You don't want to sound rude, but you can't let them walk all over your boundaries. So you stare at that blank email, rewriting it five times, wondering if you sound too harsh... or not firm enough.

That's where the Professional Pushback Swipe comes in.

Hey! I'm Michelle.

I'm a small business attorney and the founder of The CEO Legal Loft. I work with online-first businesses to simplify legal protection through contracts and trademarks. 


I offer legal services, contract templates, trainings, and essential legal resources to support your entrepreneurial journey.

What you’ll get inside:

→ 24 email templates across 8 client situations for the conversations you dread (scope creep, payment pushback, usage violations, and more) 

 → Includes responses for when they push back, argue, or guilt-trip you 

 → “What to do if…” guidance for each situation 

 → The “I’m going through something” template for when they ask for an exception to the rule


The 8 situations covered:

The 8 situations covered: 

 → “One more thing” / post-project scope creep 

 → “I thought this was covered” 

 → Chargebacks instead of following your process 

 → Using your work beyond what was agreed to 

 → Urgent requests 

 → Payment timing or late fees questioned mid-project 

 → Clients pushing communication boundaries 

 → Sharing or reselling your digital products


Get a sneak peek inside The Professional Pushback Swipe

  • 01Customer
  • 02Payment

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It took me literally just minutes to add the AI Disclaimer to my website. Appreciate you making it so simple to stay legit, authentic and transparent!

Stephanie Rose
Firefly Scout

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You will not be charged for this purchase, but if you choose to make an optional purchase later, this card info will be used to complete that transaction!

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  • Total payment
  • 1xProfessional Pushback Swipe$17
    -+

All prices in USD