Handle Those Awkward Client Conversations Without Freezing, Overthinking, or Losing Sleep

A client asks for "one more thing" after the project's done. 

Someone files a chargeback instead of following your refund process. A client questions your late fees mid-project. You freeze. 

You don't want to sound rude, but you can't let them walk all over your boundaries. So you stare at that blank email, rewriting it five times, wondering if you sound too harsh... or not firm enough.

That's where the Professional Pushback Swipe comes in.

Hey! I'm Michelle.

I'm a small business attorney and the founder of The CEO Legal Loft. I work with online-first businesses to simplify legal protection through contracts and trademarks. 


I offer legal services, contract templates, trainings, and essential legal resources to support your entrepreneurial journey.

What you’ll get inside:

→ 27 email templates across 9 client situations for the conversations you dread (scope creep, payment pushback, usage violations, and more) 

 → Includes responses for when they push back, argue, or guilt-trip you 

 → “What to do if…” guidance for each situation 

 → The “I’m going through something” template for when they ask for an exception to the rule

 → 12 AI prompts (8 for client situations + 4 for customer situations like wanting 1-on-1 support, community violations, etc.) to customize scripts for your specific scenarios

A universal boundary AI prompt that you can use when your situation doesn't fit into one of these categories

The situations covered:

 → “One more thing” / post-project scope creep 

 → “I thought this was covered” 

 → Chargebacks instead of following your process 

 → Using your work beyond what was agreed to 

 → Urgent requests 

 → Payment timing or late fees questioned mid-project 

 → Clients pushing communication boundaries 

 → Sharing or reselling your digital products
→ Ending a contract

Get a sneak peek inside The Professional Pushback Swipe

  • 01Customer
  • 02Payment

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It took me literally just minutes to add the AI Disclaimer to my website. Appreciate you making it so simple to stay legit, authentic and transparent!

Stephanie Rose
Firefly Scout

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You will not be charged for this purchase, but if you choose to make an optional purchase later, this card info will be used to complete that transaction!

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Special Offer
Stop Googling your legal questions at 2 a.m. with The Legal Game Plan
Only $47 $23 (50% savings)

The Legal Game Plan is an AI tool that gives you clear, searchable answers in seconds. 


This tool is built for online business owners and covers 100+ legal must-knows (think: contracts, disclaimers, website policies, IP). Just ask a question like “What do I need for website compliance?” and get the info you actually need.

Add to cart$23.00
  • Total payment
  • 1xProfessional Pushback Swipe$17
    -+

All prices in USD